Terms & Conditions

Last updated: 10/05/2026

Welcome to Elégoria. By accessing our website and purchasing products from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

These Terms & Conditions (“Terms”) apply to all purchases made through the Elégoria website.

By using this website, you confirm that you have read, understood, and accepted these Terms.

Elégoria reserves the right to update or modify these Terms at any time. Any changes will take effect immediately upon publication on this page.

2. Eligibility

You must be at least 18 years old to place an order on our website.

If you are under 18 years old, you may only use this website with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order.

3. Orders & Contract Formation

By placing an order, you submit an offer to purchase the selected products.

A legally binding contract is only formed once you receive an official order confirmation email from Elégoria.

We reserve the right to refuse, cancel, or limit orders in situations including but not limited to:

• suspected fraud or unauthorised transactions
• product unavailability
• pricing or description errors
• payment verification issues
• violations of these Terms

4. Pricing & Payment

All prices displayed on our website are shown in the applicable currency for your region and may include applicable taxes unless otherwise stated.

We accept multiple secure payment methods, including:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Full payment is required before an order is processed and dispatched.

International customers may be responsible for customs duties, import taxes, or local fees imposed by their country.

5. Shipping & Delivery

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated delivery times vary depending on destination and carrier availability.

Once shipped, customers will receive tracking information via email.

While we strive to deliver within estimated timeframes, Elégoria is not responsible for delays caused by:

• customs procedures
• courier disruptions
• severe weather
• public holidays
• force majeure events
• other circumstances beyond our reasonable control

For full details, please refer to our Shipping Policy.

6. Returns & Refunds

Customers may request a return within 30 calendar days from the delivery date, subject to our Return Policy.

Returned items must:

• be unused and unworn
• include original packaging and tags
• be returned in original condition

Unless the item is defective or incorrect, return shipping costs remain the responsibility of the customer.

Refunds are issued to the original payment method after inspection and approval of the returned item.

For complete return instructions, please refer to our Returns & Refund Policy.

7. Product Conformity & Warranty

Elégoria aims to provide products that meet applicable consumer protection and product conformity standards.

If a product arrives damaged, defective, or significantly different from its description, customers may be entitled to a replacement, refund, or other remedies available under applicable law.

8. Product Information

We make every effort to ensure product descriptions, images, colours, and specifications are accurate.

However:

• colours may vary slightly depending on screen settings
• slight measurement differences may occur
• packaging and product details may occasionally vary

Such minor variations do not constitute defects.

9. Intellectual Property

All content on the Elégoria website, including but not limited to:

• logos
• branding
• product images
• graphics
• website design
• text and content

is protected by copyright, trademark, and intellectual property laws.

Unauthorised reproduction, copying, or commercial use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Elégoria shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our maximum liability relating to any order shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability where exclusion would be unlawful under applicable law.

11. Privacy & Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR where applicable.

12. Governing Law

These Terms & Conditions are governed by the laws of Belgium.

Consumers may additionally benefit from mandatory rights granted under the consumer protection laws of their country of residence.

In the event of disputes, we encourage customers to first contact our support team in order to seek an amicable solution.

13. Contact

For questions regarding these Terms & Conditions, please contact:

Elégoria
Belgium
📧 hello@elegoria-boutique.com