Payment Policy
Payment Policy
Last updated: 10/05/2026
At Elégoria, we are committed to providing a secure, transparent, and seamless shopping experience. Please review our Payment Policy carefully before placing an order through our website.
1. Accepted Payment Methods
We accept the following secure payment methods:
Credit & Debit Cards
- Visa
- Mastercard
- American Express (AMEX)
- Maestro
Digital Wallets
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary depending on your location and device.
2. Currency
All transactions are processed in the currency displayed at checkout based on your selected market or region.
If you are purchasing from another country, your bank or payment provider may apply additional exchange rate or international transaction fees. Elégoria is not responsible for these charges.
3. Payment Security
All payments are processed through secure and encrypted payment gateways using SSL technology to protect your personal and financial information.
Elégoria does not store full credit card or payment details on its servers.
To prevent fraud and unauthorised transactions, verification and security checks may be performed before an order is approved and processed.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing:
- your order number
- purchased items
- billing information
- shipping details
If payment is unsuccessful or declined, the order will not be confirmed until a valid payment method has been provided.
5. Payment Timing
All payments are charged immediately at checkout at the time the order is placed.
6. Refunds & Cancellations
Approved refunds will always be issued to the original payment method used during checkout.
Refund processing times may vary depending on your bank or payment provider and typically take between 3–10 business days after approval.
Please refer to our Returns & Refund Policy for full details regarding eligibility and procedures.
Orders may only be cancelled before they have been processed or dispatched.
7. Fraud Prevention
Elégoria reserves the right to refuse, cancel, or place orders on hold if fraudulent, suspicious, or unauthorised activity is suspected.
Additional identity or payment verification may be requested before an order is approved.
8. Pricing & Taxes
All prices displayed on our website are shown in the applicable currency and may include or exclude taxes depending on your region.
Customers are responsible for any applicable customs duties, import taxes, or additional fees required by local authorities for international orders.
Prices and promotions may change at any time without prior notice.
9. Payment Issues
If you experience any issues while making a payment, please contact us at:
For security reasons, Elégoria will never ask for sensitive payment information such as full card numbers, PIN codes, or passwords via email, SMS, or phone.
Please ensure that you are always purchasing through our official website before entering payment details.