Privacy Policy
Privacy Policy
Last updated: 10/05/2026
At Elégoria, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, interact with us, or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party providers and never fully stored on our servers)
Non-Personal Information
- Browsing activity and website interactions
- IP address and approximate location
- Device and browser information
- Referral sources and website performance data
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- enable website functionality
- improve user experience
- analyse website traffic
- personalise content and advertisements
For more information, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Fulfilment
To process, confirm, and deliver your orders.
Customer Support
To respond to inquiries and provide after-sales assistance.
Communication
To send:
- order confirmations
- shipping updates
- customer service messages
- marketing emails and promotions (only with your consent where required)
Website Improvement
To analyse usage patterns and improve our website, products, and services.
Fraud Prevention & Legal Compliance
To protect our business, customers, and comply with applicable laws and regulations.
3. Legal Basis for Processing
Where required under applicable data protection laws (including GDPR), we process your data based on:
- contractual necessity
- legal obligations
- legitimate business interests
- your consent (for marketing communications and optional cookies)
You may withdraw your consent at any time.
4. Payment Security
All payments are processed through secure and encrypted payment providers.
Elégoria does not store complete payment card information on its servers.
We use SSL encryption and industry-standard security measures to protect your information against unauthorised access, misuse, or disclosure.
5. Sharing Your Information
We do not sell or rent your personal data.
However, your information may be shared with trusted third-party service providers necessary for operating our business, including:
- Shopify
- payment processors
- shipping and logistics partners
- email marketing providers
- analytics and advertising partners (such as Meta, TikTok, and Google)
These partners are only permitted to use your information where necessary to provide services on our behalf and are required to comply with applicable privacy laws.
We may also disclose information where legally required or necessary to protect our rights, customers, or business operations.
6. Your Rights
Depending on your location, you may have the right to:
- access your personal data
- correct inaccurate information
- request deletion of your data
- object to certain processing activities
- restrict processing
- withdraw consent for marketing communications
- request data portability
To exercise any of your rights, please contact us at:
We will respond within the legally required timeframe.
7. Cookies
Our website uses essential cookies required for website functionality, including shopping cart and checkout features.
With your consent, we may also use:
- analytics cookies
- advertising cookies
- social media tracking technologies
You may manage your cookie preferences through our cookie banner or browser settings.
Please note that disabling certain cookies may affect website functionality.
8. Data Retention
We retain personal data only for as long as necessary to:
- fulfil orders
- provide customer support
- comply with legal and tax obligations
- resolve disputes
- enforce agreements
Marketing communications are retained until you unsubscribe or withdraw consent.
9. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA).
Where international transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws, including Standard Contractual Clauses (SCCs) where required.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes.
Any updates will be published on this page together with the revised “Last updated” date.
11. Contact
For any privacy-related questions or requests, please contact:
Elégoria
Belgium
VAT Number: BE1035.258.531